Troubleshooting
You keep getting signed out
The ordinary causes, and the one that means something.
Being signed out repeatedly usually has a boring cause. Work through these first.
- **Private or incognito browsing.** The session is discarded when the window closes.
- **Browser set to clear cookies on exit.** Same effect, less obviously.
- **A privacy extension blocking first-party cookies.** Allow the site.
- **Switching between the www and non-www address.** Use the address in your bookmark consistently.
The cause that means somethingLink to the section: The cause that means something
If you have signed in from several different devices recently, the account may have been asked to re-authenticate. That is the device-sharing ladder doing its job — see Devices and account sharing.
It is not a punishment and nothing has been taken away. Signing in again clears it.
Still happeningLink to the section: Still happening
Tell us from Contact, including which browser and whether it is on one device or several.
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