Billing and refunds
Articles · 10
Free during the beta, and the Founder's Pass
GuideWhy nothing costs anything right now, what the optional Founder's Pass is, and what happens when the beta ends.
Buying a pass
TutorialThe two options, what happens at checkout, and how access is applied.
You paid and nothing happened
TroubleshootingWhat to check, how long to wait, and what not to do.
What a track pass includes
GuideEvery mock, lesson and drill in the track, for three or twelve months.
Nothing auto-renews
GuideThere is no subscription to cancel, and why it was built that way.
Refunds
GuideFourteen days, under 20% consumed, no argument.
Extending a pass
GuideWhat to do when your test date moves past your expiry.
A parent paying for a student
TutorialHow to pay for someone else without sharing a login.
Receipts and payment history
GuideWhere to find what you paid, and when.
Your refund request was declined
TroubleshootingThe two conditions, why they are measured rather than judged, and what else can be done.