Troubleshooting
You paid and nothing happened
What to check, how long to wait, and what not to do.
Access is granted when our payment provider confirms the charge. Almost always that is instant. Occasionally the confirmation arrives a minute or two behind the checkout page.
Do thisLink to the section: Do this
- Wait two minutes and refresh Billing.
- Check you are signed in to the same account you bought on. Buying while signed out, or on a second account, is the most common cause by a distance.
- Check your email for a receipt. No receipt usually means the charge did not complete.
If it still has not appliedLink to the section: If it still has not applied
Email us from the Contact page. Include the address on the receipt and roughly when you paid. We can see the payment and apply the access manually.
If you were charged twiceLink to the section: If you were charged twice
Tell us and we will refund one. A duplicate charge is our problem, not yours, and that refund is not subject to the usual eligibility rules.
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