Guide
Refunds
Fourteen days, under 20% consumed, no argument.
You can request a refund within fourteen days of purchase provided you have used less than 20% of the track.
Request it from Billing in your dashboard. Our payment provider is the merchant of record, so they process the refund; access is removed when they confirm it, not when you request it.
If you are outside those limits and think you have a case, open a support conversation. We would rather refund someone unhappy than keep the money.
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